Customers may return items within 30 days of purchase (bikes excluded) provided the item is in new, resalable condition, accompanied by a receipt, and is in the original packaging.
Bikes that were not special ordered and under $1500.00 may be exchanged or returned within 3 days of purchase, or in the case of the bicycle being a gift, 3 days from the special day. Please inform your sales person at time of purchase the date in which the bicycle will be given to the recipient so we can note the date in our system as the start date of the 3 days. A 20% restocking fee will be charged for all exchanged or returned bicycles.
Bikes and frames priced over $1500.00 are not eligible for return or exchange.
Used Merchandise (General & Bikes):
Used bikes or items are not eligible for return. We will be happy to exchange the item(s) or offer a PABS gift card within 3 days of the original purchase provided the item(s) are in the same condition as originally sold. Additionally, used bikes do not qualify for our six months of free mechanical adjustments. A 20% restocking fee will be charged for all exchanged items and bicycles.
We Are Unable to Offer Returns on the following Items:
General merchandise, bikes, frames, etc that have been special ordered.
Shoes or clothing that have been worn
Auto racks that have been removed from the packaging
Baby seats that have been installed
Items without original packaging
Refundable within 1 week of the deposit. After 1 week deposits are store credit only.